w999's Privacy Policy — Your Information Is Our Responsibility

1 Scope of Information Collection

w999 may collect the following types of personal information from its users. Each piece of information is collected for a specific and legitimate purpose and within necessary limits.

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, Upay account numbers and bank account details required for deposits and withdrawals.
• Account Information: Username, password (encrypted), account preferences, and login history.
• Transaction Information: Deposit and withdrawal history, betting records, and gaming activity.
• Technical Information: IP address, browser type, device identity, and operating system.
• Behavioural Information: Page visit history, session duration, and preferred game types.

2 Methods of Information Collection

w999 collects information through the following methods:

• Directly Provided Information: Information provided directly when you register an account, update your profile, or contact the support team.
• Automatic Collection: Some information is collected automatically through cookies, log files, and similar technologies while you use our platform.
• Payment Processing: Relevant financial information is received from payment gateways when completing a deposit or withdrawal.
• Third-Party Verification: Information may be verified through trusted third parties for identity verification and fraud prevention.

3 Purpose of Information Use

Collected information is used only for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Payment Processing: Completing deposit and withdrawal transactions accurately. The minimum deposit amount at w999 is ৳100 and the minimum withdrawal amount is ৳800.
• Customer Service: Responding to your questions, complaints, and requests. w999 provides support 24/7 via live chat and email.
• Security and Fraud Prevention: Ensuring account security and detecting unauthorised activity.
• Responsible Gaming: Analysing information to identify excessive gaming behaviour and protect users.
• Legal Compliance: Storing and processing information as required to comply with applicable laws and regulations.
• Platform Improvement: Using analytical data to improve the user experience and add new features.
• Personalised Experience: Displaying content and offers according to your preferences.

4 Sharing Information with Third Parties

w999 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers to complete transactions.
• Technology Service Providers: With selected partners for server hosting, data analysis, and technical services, who are contractually bound to uphold our privacy standards.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum information required to operate games.
• Legal Authorities: Information may be disclosed to relevant authorities in the event of a court order, government directive, or legal obligation.
• Anti-Fraud Organisations: Information may be shared where necessary with anti-money laundering and fraud detection organisations.

When sharing information with any third party, w999 ensures that they comply with applicable data protection laws.

5 Data Protection and Security

w999 has adopted industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission on our platform is protected by SSL/TLS encryption, which guards your information against unauthorised access.
• Password Hashing: Your password is never stored in plain text — it is kept securely using advanced hashing algorithms.
• Access Control: Access to personal information is restricted to authorised staff only, and every access is logged.
• Regular Security Audits: Regular security audits and vulnerability assessments are conducted on our systems.
• Data Minimisation: No additional information beyond what is needed is collected or stored.
• Two-Factor Authentication: Two-factor authentication is provided to protect your account.

However, no one can guarantee that data transmission over the internet is completely secure. Even with w999's best efforts, no security measure is entirely impenetrable. In the event of a data breach, we will take appropriate action in accordance with applicable law.

6 Cookies and Tracking Technologies

The w999 website uses the following types of cookies and similar technologies:

• Essential Cookies: Required for the basic functionality of the website — login sessions, saving preferences. Without these, the site will not work properly.
• Performance Cookies: Used to analyse how users are using the site — which pages are visited most and where issues arise.
• Functionality Cookies: For language preferences, remembering login details, and personalised experiences.
• Analytics Cookies: For collecting anonymous data on user behaviour to improve platform performance.

You can control or block many types of cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the site.

7 Data Retention Period

w999 retains collected information only for as long as necessary:

• Active Account Data: Retained for the entire duration that the account remains active.
• Financial Transaction Records: Retained for a specified period to meet legal requirements.
• Closed Account Data: Information may be retained after account closure for legal, regulatory, or dispute resolution purposes.
• Customer Service Communications: Retained for a reasonable period to improve the quality of support.
• Failed Transaction Data: Kept for a limited period for fraud prevention purposes.

Once the retention period ends or the purpose is fulfilled, information is securely deleted or anonymised.

8 Your Rights

As a user of w999, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: If there are any errors or inaccuracies in your information, you may request that they be corrected.
• Right of Erasure: You have the right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Restriction of Processing: You may request that the processing of your information be restricted in certain circumstances.
• Right to Data Portability: You may request to receive the information we hold about you in a common format.
• Right to Object: You may object to certain types of processing of your information.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, send an email to [email protected]. We will verify your request and respond within a reasonable time.

9 Protection of Minors

The w999 platform is intended for persons aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration, and any account identified as belonging to a minor is closed immediately.

If you become aware that a minor is operating an account on w999, please notify us at [email protected]. We will take immediate action.

10 Policy Changes

w999 may update this Privacy Policy from time to time due to service improvements, legal changes, or business needs. For any significant changes:

• The updated policy will be published on this page.
• The "Last Updated" date will be noted at the top of the policy.
• Users will be notified of important changes via email or through the platform.

If you continue to use w999 after a change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact w999's data protection team: